Refund and Return Policy

At Beautirra, we aim to ensure our customers are delighted with their purchases. If you are not entirely satisfied, we’re here to help with our refund and return policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 14 days of receiving the product.
  • The item must include proof of purchase, such as the order confirmation or receipt.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Opened or used cosmetics, skincare, or body care products.
  • Items purchased on clearance or marked as final sale.
  • Digital products or gift cards.

3. How to Initiate a Return

To request a return:

  1. Contact us at help@beautirra.com with your order number and reason for return.
  2. Our support team will review your request and provide instructions for shipping the item back.

4. Refund Process

Once we receive and inspect the returned item:

  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, we recommend returning the original item (if eligible) and placing a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us at help@beautirra.com within 48 hours of receiving the product.
  • Provide photos of the item and packaging for verification.
  • We will arrange for a replacement or refund at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping method for your return, as we are not responsible for lost packages.

8. Refund Exceptions

We reserve the right to deny refunds or returns under the following conditions:

  • The product shows signs of use, damage, or tampering.
  • The return request exceeds the specified timeframe of 14 days.

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: